WRONG SIZE
Send them back unworn and unused within 30 days and we'll swap the size. Email support@ferrogear.com.au with your order number first.
You cover return postage. We cover sending the replacement.
Worn grips can't be exchanged. Once they've been used on a bar they can't be resold, so we can't take them back for a size swap. This is the same policy every seller in this category runs.
To avoid this: measure your palm before ordering, and if you're between sizes, go up. If you're unsure, email us your measurement and we'll tell you which size to get.
FAULTY OR DAMAGED
If your grips arrive damaged, or fail in normal use, email us with your order number and a photo. We'll replace them or refund you.
This applies regardless of the 30-day window above. Under Australian Consumer Law you're entitled to a repair, replacement or refund for goods that aren't of acceptable quality, and we'll honour that.
CHANGED YOUR MIND
Unworn, unused, original packaging, within 30 days — email us and we'll refund you less return postage.
HOW TO START A RETURN
Email support@ferrogear.com.au with your order number, what's wrong or what size you need instead, and a photo if the item is damaged or faulty.
We'll reply within one business day with return instructions.
REFUND TIMING
Once we receive the returned item, refunds are processed within 3 business days back to your original payment method.