Refund policy

Ferro is an Australian business and this policy is written for Australian customers. Nothing here limits your rights under Australian Consumer Law.

WRONG SIZE

Send them back unworn and unused within 30 days and we'll swap the size. Email support@ferrogear.com.au with your order number first and we'll send you the return address.

You cover return postage. We cover sending the replacement.

Worn grips can't be exchanged. Once they've been used on a bar they can't be resold, so we can't take them back for a size swap. This is standard across this category.

To avoid this: measure your palm before ordering, and if you're between sizes, go up. If you're unsure, email us your measurement and we'll tell you which size to get.

FAULTY OR DAMAGED

If your grips arrive damaged, or fail in normal use, email us with your order number and a photo. We'll replace them or refund you.

This applies regardless of the 30 day window above. Under Australian Consumer Law you're entitled to a repair, replacement or refund for goods that aren't of acceptable quality, and we'll honour that.

CHANGED YOUR MIND

Unworn, unused and in original condition within 30 days — email us and we'll refund you less return postage.

HOW TO START A RETURN

Email support@ferrogear.com.au with your order number, what's wrong or what size you need instead, and a photo if the item is damaged or faulty. We'll reply within one business day with return instructions.

REFUND TIMING

Once we receive the returned item, refunds are processed within 3 business days back to your original payment method. Your bank may take a few more days to show it.

YOUR RIGHTS

Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You're entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You're also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.